Contact us
← All solutions
Contact centers & customer service

Call analytics

Turn every recorded call into searchable data and clear trends.

Book a free consultation

When you need this

  • You record calls but almost never listen to them, so the insight stays locked away.
  • You don't have a reliable, data-backed view of why customers call or how they feel.
  • Reporting on call drivers and sentiment is manual and slow.
  • You want to spot emerging issues and product gaps early.

What you get

We transcribe and analyze all of your calls, then surface the topics, sentiment, and trends in a dashboard — so you finally understand what customers call about and why.

  • Accurate transcription of every call, searchable by keyword.
  • A dashboard of call topics, sentiment, and trends over time.
  • Automatic tagging of call reasons and emerging issues.
  • Export and integration with your BI tools.
  • Multilingual support, including Arabic.

How we do it

1
Discovery

We agree on the questions you want answered and the metrics that matter.

2
Transcribe

We set up accurate speech-to-text for your languages and audio quality.

3
Analyze

We classify topics and sentiment and detect trends and anomalies.

4
Build the dashboard

We deliver an interactive dashboard tailored to your teams.

5
Integrate

We connect to your telephony or recording stack and your BI tools.

6
Monitor & improve

We refine categories as your business and product change.

Business outcomes

  • A data-backed understanding of why customers call.
  • Early detection of emerging issues and product gaps.
  • Less manual call review, more actionable insight.

Why Intellectual Systems

  • Solutions that integrate with your existing tools and workflows.
  • Multilingual delivery, including Modern Standard Arabic and regional dialects.
  • GDPR-aligned by default, adaptable to your specific compliance needs.
  • Long-term support and iteration after launch.
Related case study AI Call Evaluation We've built AI on top of contact-center call data before — see our call-evaluation project. Read the case →

FAQ

Which languages are supported?
Multiple languages, including Modern Standard Arabic and regional dialects.
Does it integrate with our telephony?
Yes — we connect to your recording or telephony platform and your BI tools.
How accurate is the transcription?
We tune speech-to-text to your audio and languages and validate it on your own calls.
Is call data secure?
Yes. We follow GDPR principles by default and keep data within your approved environment.

Related solutions

Automated QA scoring Scores agent calls against your quality checklist automatically, replacing manual spot-checks. Real-time agent assist Live answers and next-best actions surfaced to operators during the call. Knowledge-base RAG chatbot Answers customers and staff from your own documents, policies, and product data — with sources.
Interested? Let's build this for your business
Tell us what you're looking to achieve and we'll suggest the most effective solution tailored to your timeline and budget.



Or contact us by email, phone or through social media:



Or contact us by email, phone or through social media: